The Apprentice – The Marriott Hotel – I Wonder If The Guests Had To Pay?
Tonight I could not work out if they were really manipulating Sabrina’s editing as she came across badly in fact out of all of her little stuff ups on this episode I thought her insincerity was the greatest sin. I don’t think a service industry career is for her.
Tonight’s challenge was to run a floor at the Marriott Hotel. The teams had to prep the rooms, welcome the guests, and look after everyone of their needs. Well not everyone…..
John was the project manager for Pinnacle, and Sam the project manager for team Eventus. They were picked as they had not had this role before.
The team that has the happiest guests wins as judged by a survey. Tonight Mark Bouris was looking increasingly confident in front of the camera.
The teams were not thrown into the deep end they did get a 45 minute tutorial on how to run a five star establishment. I loved the way they were told the rooms should take 33 minutes to clean, sure if you were a cleaning professional. So theoretically if four of them were working on a room together it should take less than 10 minutes. I don’t think so.
Mary-Anne who I thought rocked this challenge was having to step up as John was floundering. However I did think their strategy of splitting up the cleaning roles a good one. For example John did kitchen and bathrooms, whilst Morello and Mary Ann did the bedrooms. However Mary-Ann not checking on John’s cleaning was going to be her boardroom archilles heel.
Pinnacle were slow with the rooms, but Team Eventus were even slower.
Sam start as leader had a few hiccups. But Carmen was not making any friends with either her team mates or the guests as none of the rooms were ready. There was also some set up scenarios with a “record executive” and him needing to be on a conference call in a certain time.
But where were Pinnacles guests? It was going much more smoothly with Sabrina and Morello who were doing much better with the customer service. However Sabrina should work on her geography as when two girls told her they were from Orange, she responded “How are you finding Australia?” Huh? A lot of the time on the desk she came across as insincere.
Meanwhile John’s bathrooms were below par and Mary-Ann was again working to cover his mistakes.
Sabrina was having problems as concierge as it was taking her ages to get a list of restaurants together for a couple celebrating their anniversary. They were starting to get irritated. It was obvious these guests were set ups. I presume all have been picked and briefed to be as difficult as possible.
John is just a complete moron, why would he think it was ok to go have a cigarette at a busy time, and also at the front of the hotel. That is a firing offence. John does not appear to be the sharpest tool in the shed, and lacks charisma. Mary-Ann and Morello should get at A+ for work ethic. I think Mary-Ann could have marked herself as a front runner in the competition.
Though Team Pinnacle had the party room, with Gavin dealing with the drunken boofheads quite well. Though I was hoping one of the drunks would puke in the lift just to see how they would handle it.
Sabrina came across as a bit fake with the guests particularly the disgruntled couple. She did not get that they were completely peeved, and then trying to sell them the Marriott card was just plain bizarre. Also because she thought they were high maintenance it showed she did not think any of their complaints were valid.
In the board room Heather praised Sam, but he told Mark Bouris that she was a weak link because the rooms were not ready, this was a bit rough. I thought the General-Manager of the hotel lied to Bouris when she said that gambling with the guests would be a sackable offence. Sam only was playing along with the guest, when he flipped a phone to take the tip from $20 to $100, it was not like he was sitting down to fleece him in poker.
John put the boot into Sabrina in the boardroom, but she and Mary-Ann were far too kind to John about his project manager skills.
Team Eventus won by three points and their reward was to go to a wine bar and be treated to some wines.
Mary-Ann got a pasting for John’s poor cleaning because she did not look over his bathrooms. I thought this was a tad unfair as she would have presumed he could clean a toilet. Sabrina was criticised for her room service stuff ups. She said to Mark that she had no experience in “crisis management”. Christ if she thought fucking up room service dockets was a crisis, I would hate to see her how she would react if there was a product recall in a company she may be employed in.
I like the way Sabrina thought she was managing the project. I am not sure what she did outside her own area? Her attitude to the customers got her a bollocking from Bouris. However she was far more articulate than John when it came to fighting for her life, and that was what got John fired. It was no surprise.
I liked how he said in the cab after his elimination that he thought he had skills he did not know he had. Well I had not seen any sign of it in the series.